Contact & Support
Need a hand with ShareLinx? We're glad to help. Whether something isn't working as expected or you just have a question, reach out and we'll do our best to sort it out.
You can email us anytime at:
support@sharelinx.app
Joining the Beta
ShareLinx is in free public beta through Apple's TestFlight. Install the free TestFlight app, then open the ShareLinx beta invitation to install it on iPhone, iPad, Mac, or Apple Vision Pro.
Reporting a Problem
To help us understand what's going on, please include as much of the following as you can:
- Device model (for example, iPhone, iPad, or Apple Vision Pro)
- iOS / iPadOS / visionOS version
- ShareLinx app version or build, if you know it
- What happened
- What you expected to happen
- Screenshots, if you think they'd help
The more detail you can share, the easier it is for us to pinpoint the issue.
Quick Troubleshooting
Before reaching out, here are a few quick things that often help:
- Restart the app. Close ShareLinx fully and reopen it.
- Check iCloud. If you're expecting your links to sync, make sure you're signed in to iCloud, iCloud Drive is enabled, and ShareLinx is allowed to use iCloud in Settings.
- Confirm the page is accessible. If a title, image, or summary doesn't appear, check that the original webpage loads normally.
- Try saving the link again. A fresh save can clear up occasional hiccups.
A Note on AI Summaries
Optional AI summaries depend on Apple Intelligence support on your device and on having enough readable text on the page. If a summary doesn't appear or looks limited, the page may not have had enough readable content, or your device may not support this feature.
More Help
- How to Use — step-by-step guidance for getting the most out of ShareLinx
- Privacy Policy — how ShareLinx handles your information
